Cancellation & Refund Policy

1. Policy Overview & Free Demo Notice

At SB Sidhabill, we maintain transparent business practices. To ensure complete satisfaction, we offer a Free Trial & Live Demo to every business owner before they purchase any subscription. Because cloud software access and digital features are activated immediately upon payment, we operate a strict No-Refund Policy on all Billing Software plans and digital renewals.

2. Billing Software (SaaS) — Strict No-Refund Policy

For all SB Sidhabill cloud software subscriptions, digital licenses, user renewals, AI credits, and WhatsApp messaging bundles:

Subscription Cancellation: You may cancel your subscription at any time to prevent future automatic renewals. However, fees already paid for the current active billing cycle remain completely non-refundable, and your software access will remain active until the end of the paid validity period.

3. Hardware (POS Devices & Printers) Returns

For physical hardware items purchased through Sidhabill:

• Defective on Arrival: If hardware is defective, unresponsive, or damaged upon delivery, report it within 7 days of delivery for an immediate free doorstep replacement.
• 1-Year Manufacturer Warranty: All POS machines and thermal printers come with a standard 12-month hardware warranty against manufacturing defects.
• Return Condition: The device must be in original condition with all original accessories, power adapters, cables, documentation, and retail packaging.
• Order Cancellation Before Dispatch: Hardware orders can be cancelled free of charge if cancellation is requested before the item has been dispatched by our logistics team.

4. Refund Processing (For Eligible Hardware or Duplicate Charges)

For eligible cases (such as pre-dispatch cancellation of hardware orders or accidental duplicate transactions):

• Source Account: Approved refunds are credited strictly back to the original source account (UPI, Net Banking, or Credit/Debit Card via payment gateway).
• Processing Time: Initiated within 24 to 48 hours of verification. Banks typically take 5 to 7 business days to reflect the amount.
• Software licenses, monthly/annual renewals, and activated digital packs remain strictly non-refundable.

5. Support & Inquiries

For any billing queries, hardware warranty claims, or support:

• Email: sales@sidhabills.com
• WhatsApp / Phone Support: +91 70658 39083
• Operating Hours: Monday to Saturday (10:00 AM – 7:00 PM IST)